St. Francis Winery & Vineyards

WINE CLUB : FAQ

  • Answer

    Members have three ways of contacting the St. Francis Wine Club Office. Call toll free at (800) 650-5437 or (707) 833-0254 Monday thru Friday 8:30am - 5:00pm (Pacific), send an email to: wineclub@stfranciswinery.com, or fax (707) 833-6146.

  • Answer

    There are three different St. Francis Wine Clubs. The Signature Club offers 3-4 bottles, 4 times per year of small production Artisan wines. The Premier Club receives 6 bottles, 3 times per year of exclusive, hand-picked Artisan wines, including our award-winning Zinfandels. The Collectors Club receive 12 bottles, 2 times per year of exclusive releases including all of our highly sought after wines.

  • Answer

    Patrons Society Wine Club Members receive carefully pre-selected, limited production wines from our Artisan Collection two, three, or four times per year. All feature the many varietals that thrive in Sonoma County, including Chardonnay, Merlot, Cabernet Sauvignon, Zinfandel and other less common varietals such as Malbec and Petite Sirah. These wines are available only through the Winery. Sorry, no substitutions.

    Wine Club Schedule

  • Answer

    There is no cost to join and you may cancel after two shipments. In addition to Wine Club shipments at a discount, members receive discounts on additional wine purchases, merchandise orders and special pricing for winery events. There are also several Wine Club Exclusive events throughout the year, including our special annual Fandango event.

    Read the Benefits

  • Answer

    Wine Club Members automatically receive up to four shipments from the Winery per year. Your credit card on file is charged prior to each shipment and you will be notified by email of upcoming shipments.

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    Included in the charge placed on your credit card for the automatic shipments is the cost of the wine less your member discount, plus applicable tax and shipping. Shipments will be automatically billed to your Visa, MasterCard or American Express.

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    You will receive an email notification asking you to contact us to update your credit card information so that we can process the shipment you missed. You can also update your information by logging into your account online.

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    Members can place orders online 24 hours a day, or Monday thru Friday during normal business hours by contacting a Wine Club representative by calling (800) 650-5437, or emailing wineclub@stfranciswinery.com and on weekends by calling (888) 675-WINE, ext. 242 and speaking with a Tasting Room staff member. Our knowledgeable staff can answer all your questions about available wines and help fill your order.

  • Answer

    It's as simple as filling out a Wine Club signup form with your information in the mailing and credit card fields and the gift recipient's information in the shipping fields. The automatic shipments will be billed to your credit card. You can designate a gift to be either ongoing or to continue until the number of gift shipments you indicate have been sent.

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    Use the convenient update form on on our website or you may contact a Wine Club representative using the above contact information. Please notify us promptly of any address or credit card changes so that you can receive your wines with minimum inconvenience.

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    The delivery agent will either make two more attempts or will leave notice that a delivery was attempted and ask you to make re-delivery arrangements. We strongly recommend using a business address for your shipments since wine shipments require the signature of a person 21 or over. If this is an issue for you, please contact the Wine Club at (800) 650-5437 or email wineclub@stfranciswinery.com to discuss alternatives.

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    Contact a Wine Club representative by calling (800) 650-5437, or emailing wineclub@stfranciswinery.com and re-shipment arrangements will be made.

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    Due to restrictive legislation regarding the direct shipment of wines into particular states, the we cannot ship wine to the following states: AL, AR, DE, KY, MS, OK, RI, SD & UT.

    We are currently able to ship wine to NJ and OH via a special distribution system compliant with individual state regulations. Shipping times vary but please allow up to one month for delivery to these states. Any applicable sales tax will be added to your total.

    Wine shipping regulations are in a state of flux and we may be able to ship to your state in the future. Please contact us and we can hold your information on file until shipping is allowed to your location.

  • Answer

    Contact a St. Francis Wine Club representative by calling (800) 650-5437, or emailing wineclub@stfranciswinery.com to cancel, suspend or reinstate your membership.

    If you plan to be away for an extended period, we can arrange to hold your wine, ship your wine to an alternate address or storage facility or temporarily suspend your membership during your absence.

    You may cancel at any time after receiving two Wine Club shipments. Wine Club Members are responsible for notifying a Wine Club representative of their intent to cancel. We confirm all cancellations in writing or by telephone to ensure that your membership is closed. Upon canceling, there will be no further obligations except for wine shipped prior to receipt of the Wine Club member's request to cancel.

    Rejoining is easy. Just call a Wine Club representative at (800) 650-5437 and we’ll update your records.

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