Privacy Policy
At St. Francis Winery & Vineyards, we recognize and respect our customers’ privacy. We diligently protect the trust you have placed in us. We have developed a Privacy Policy to assure you that the information collected about you is only what is needed for conducting business and offering products and services that might be of interest to you.
OUR POLICY
Federal and California state law requires us to request identification from each consumer to prove that you are of age to legally purchase alcohol. To process an order, we need your name, home or other physical address, including street name and name of city or town, email address, telephone number, date of birth and credit card number. We understand the sensitivity of this information and maintain our files on a secured server to protect against unauthorized access. In addition to obtaining personal information, we may collect tracking information for statistical purposes, which is disclosed to third parties for statistical purposes only. This aggregate information is for statistical purposes only. It is for understanding consumer trends and does not contain any personal information about you.
We do not and will not, under any circumstances, sell personal information to anyone for any purpose.
Personal Information & Data Gathering
Public Forums
This site may make chat rooms, forums, message boards, and/or news groups available to its users. Please remember that any information that is disclosed in these areas becomes public information and you should exercise caution when deciding to disclose your personal information. We also encourage visitors to be courteous in communicating with others and to be smart about choosing when and to whom to release personal information online. Never disclose any personal information that is of a sensitive or confidential nature on any public area of our site.
Choice/Opt-Out
Our site provides users the opportunity to opt-out of receiving communications at the point where we request information about the visitor. Please contact info@stfranciswinery.com to “opt-out” of text, email, or tele-marketing communications. This will not affect the use of cookies and other system data that we gather from you, as this is generally anonymous information that is used in aggregate form.
Security
This site has security measures in place to protect the loss, misuse and alteration of the information under our control. All registration information is stored in secure locations on password-protected servers.
Online Store Policies
Shipments of Wine:
Due to legal restrictions on shipments of wine and other alcoholic beverages, we are only permitted to ship to the following states: AZ, CA, CO, CT, DC, FL, GA, HI, IA, ID*, IL, IN, KS, LA*, MA, ME, MD, MI, MN, MO, MT*, NC, ND, NE, NH, NM, NV, NY, OR, PA, SC*, TN, TX, VA, VT*, WA, WI, WV, WY*.
*Certain items are not available in these states or may require additional transit time
All wine orders must be placed by a person 21 years of age or older. Verification of age is required at the time of delivery. We recommend use of a business address to facilitate the delivery of your purchase. Wine will not be delivered to a visibly intoxicated person. Failure to produce age verification forfeits the right to receive the shipment until identification is produced. In such circumstances, the order may be held in storage at a local depot of the shipping company until appropriate identification is produced, or it may be shipped back to the winery. All associated costs will be the responsibility of and be charged to the customer.
Orders are processed within 24 hours of being received. All shipments are shipped ground unless otherwise stated so, please allow 5-7 business days for normal delivery.
Freight is calculated towards the end of the online ordering process. Also, at this time we do not ship online store products outside the United States.
Returning or Exchanging an Item
If for any reason you are not entirely satisfied with your purchase, you may return it within ninety (90) days of purchase date. To return or exchange an item, please complete the following steps:
1. Please contact the Tasting Room as soon as possible either by phone, Fax, or email.
2. Clearly explain your dissatisfaction with the product and be prepared to return the product upon request.
3. If the complaint has to do with freight damage, we will work on your behalf to gain reimbursement from the appropriate freight company.
4. If the complaint is regarding an incorrect size or color for logo apparel, we will gladly exchange the merchandise.
Note: The credit card used for the original purchase will be credited in the amount of the product sale. Please allow 1-2 billing cycles for the credit to appear on your bill. Shipping and handling costs are not refundable unless we have sent the wrong item.
SMS/Mobile Messaging Privacy Policy
At St. Francis Winery & Vineyards, we value the trust you place in us when you share your personal information. Just as we take pride in crafting exceptional wines and welcoming you to our estate, we are equally committed to protecting your privacy. This SMS/Mobile Messaging Privacy Policy outlines how we handle your mobile information when you choose to receive text messages from us.
Protection of Your Mobile Information
We hold your mobile information with the utmost care and respect. St. Francis Winery & Vineyards will not sell, share, or disclose your mobile phone number or SMS opt-in data with third parties or affiliates for marketing or promotional purposes. Your decision to connect with us is a privilege we do not take lightly.
Our Commitment to Ethical Data Practices
St. Francis Winery & Vineyards does not purchase, rent, or otherwise acquire mobile phone numbers or SMS consent from third-party sources. Every subscriber on our messaging list has chosen to join us directly, and we honor that relationship.
Your Choice to Opt Out
We understand that preferences change, and we respect your right to adjust your communication settings at any time. You can cancel SMS messages at any time by texting STOP to the short code or phone number from which you received the message. Upon receipt of your request, we will send a single confirmation message to acknowledge your request to unsubscribe from this channel. After this, you will no longer receive SMS messages from us. Should you wish to rejoin our messaging list in the future, simply sign up or contact us with the request and we will be delighted to welcome you back.
SMS/Mobile Messaging Terms & Conditions
What to Expect from Our Messages
By opting in to St. Francis Winery & Vineyards SMS communications, you will receive text messages regarding wine releases, promotions, exclusive event invitations, and special offers. We look forward to sharing the latest from our vineyards and tasting room with you. Message frequency varies based on seasonal releases and events.
Message and Data Rates
Message and data rates may apply depending on your wireless carrier and plan. If you have questions about your text or data plan, we recommend contacting your wireless provider for details.
Carrier Disclaimer
Carriers are not liable for delayed or undelivered messages. While we strive to deliver timely communications, message delivery is subject to the capabilities and limitations of wireless networks.
Thank you for being part of the St. Francis family.
Effective Date: 2/1/2024
Last Updated: 1/31/2026
Inquiries
If you need to inquire about your order, please e-mail orders@stfranciswinery.com.
